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Central Desktop Product FAQs

General FAQs - Business, Security & Infrastructure

• What is Central Desktop?
• Who is Central Desktop for?
• How much does Central Desktop cost?
• Do you backup our data and if so, how often?
• Is Central Desktop secure? Is my data safe and kept confidential? Where is my data stored?
• How reliable is Central Desktop? What is your uptime?
• Can I backup or export my Central Desktop data?
• Do you have a version of Central Desktop that I can download and install on my servers? Do you provide an appliance that I can host Central Desktop on my premises?
• Do you have a version of Central Desktop that I can download and install on my servers? Do you provide an appliance that I can host Central Desktop on my premises?

Instant Messenger Presence

• Why is my status indicator for Skype showing me Offline or Status Unknown? (when I am online)
• Why is my status indicator for Yahoo showing online when I am offline?
• Why is my status indicator for Yahoo showing offline when I am online?

Account Information, Billing Questions, Invoices, Upgrading, Cancellation & Refunds

• Who is the Account Owner of my Central Desktop subscription?
• Where can I find a copy of my paid invoice?
• Can I pay with a check instead of a credit card? Does Central Desktop extend Net Terms?
• How do I upgrade/downgrade my Central Desktop Account?
• How do I cancel my Central Desktop Account?
• Can I get a refund after canceling my Central Desktop Account? What is your refund policy?
• Where do I update my billing or credit card information?
• Where do I update my billing or credit card information?
• Can I download / export my data?
• How does the free trial work? When I upgrade my trial will I lose the work / data that I've created?
• Does Central Desktop provide any discounts for non-profit, religious organizations or education institutions?