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Spring '07 Release Help / FAQs

1. What happened to the Left Navigation on the front page of my Workspace?
   Why is my Left Navigation blank?
   Why do I have so many Duplicate Folders in my Workspace?
   
   First of all, don't worry, you have NOT lost any data.  All of your data is there in the Workspace.
   
   As part of this release, we moved all of the Navigation to Top Tab (instead of Left Navigation) and we consolidated Files, Documents and Discussions into a single Tab called, Docs & Discussions.  This means that all of your Discussion Folders, File Folders and Online Document Folders can all be found under the Docs & Discussions Tab.  We suggest that you organize your data by Category (Folder) and Sub-Categories (Sub-Folders).  This should allow you to combine the duplicate and triplicate folders that you have into one single folder (Category).
   
   All of your folders that previously held the various activities have been combined into this new Tab – and will probably require some gardening and housekeeping on your behalf.  We apologize for the inconveneience that this may cause you but we are confident that this change is for the better of all.
   
   
2.  Why do I see "old" (expired) Announcements in my Workspace?
   
   As part of this release, we made Announcements as part of Discussions; thus providing the ability to "reply to" Announcements.  As a result of this change, the Announcements no longer "expire."   You will notice that Announcements now have a Folder of their own (at the bottom of the Docs & Discussions Tab).  All Announcements can be found here.
   
   
3. When I click on an Event or Discussion or Database Record from my Recent Activity - For Calendar Events I get an error that says "The Calendar Event you are trying to access has been deleted or is no longer available."  For Discussions it says, "This discussion has been deleted or is no longer active." For Database Record it says, "You are trying to access a Database that does not exist or one you do not have access to."
   
   As part of this release, we had to change the URL Links for Calendar Events, Discussions and Database Records.  Fortunately, this only effects links that you find in your Recent Activity log.  This only applies to links to Events that are accessed via the Recent Activity Log or the RSS Feed.  This bug will automatically go away as you use the application. 
   
   
4. What happened to My Tasks?  I know I have Task Lists, but I can't see them?  Central Desktop is asking me to "Create A New Task List."
   
   If you have Completed Task Lists you can still access them on the left navigation panel under the Tasks Tab.  You will be prompted to "Create A New Task List" until one of your Completed Task Lists becomes "Active" again or until you create another New Task List.
   
   
5. Why are my Discussion Replies (via email) not being logged in Central Desktop (Why are they bouncing back?)
   
   Unfortunately, any Discussions you were having via email prior to the upgrade (April 7, 2007) will not be logged into Central Desktop
   
   (At the time of this writing any comments or discussions sent via "old" threads are not being logged - neither are they bouncing back to users.  So, users might not be aware that their comments/discussions via email are not being logged in Central Desktop). 
   
   This is because the unique email address of the Discussion Thread was changed with the upgrade.  The quick fix for this is for you to RESEND a new comment from the Discussion Thread in Central Desktop and all subsequent email exchanges should work fine.
   
   Existing "Email In" addresses and VCards for File Folders and Tasks Lists should still be fine and uneffected by the upgrade.
   
   
6. Why am I receiving email at a different email address?
   If you were part of a company plan and your email address was DIFFERENT than your "primary email address", we have defaulted everyong BACK to your primary email address.  All other email addresses should go into your Email Aliases (go to My Account/My profile) to edit this information.  Moving forward you will receive email only at a single email address, but can use multiple email addresses to reply to discussions, files, etc... as long as that email address is registered in your Email Alias section of your profile.