Web Meeting Troubleshooting Guide
Having problems downloading the Web Meeting Client? Try the following:
- Try launching the web meeting from another browser (IE vs Firefox etc...)
- Perhaps you have a problem with your Java Runtime.
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- Go here: http://browsercheck.centraldesktop.com/s/javacheck.aspx
- This should come back with valid results. If you see a -2 value or something similar that means there is a problem with your Java.
- If in Windows, go to Control Panel -> Add Remove Programs -> Look for JRE or Java. Uninstall all instances of Java (sometimes there are 3-4 different versions)
- Once uninstalled to go Java.com and install the latest Java Runtime.
- Once Java has been reinstalled close all your browsers.
- Open a new browser and try the javacheck link above again OR try joining a meeting.
- If you still have problems launching the web meeting you can manually download the web meeting client.
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- On a PC go here: http://live.centraldesktop.com/turbo_meeting.exe
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- Click RUN. You should now see a TurboMeeting icon on your desktop. Double click it.
- Then enter "live.centraldesktop.com" as your Server Address and type your Central Desktop username/password.
- If this works this means you still have a problem with Java, but you are able to host/join meeting via this client directly.
- On a Mac go here: http://live.centraldesktop.com/TurboMeeting.zip
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- Click OPEN then RUN (unzip and run). You should now see a TurboMeeting icon on your desktop. Double click it.
- Then enter "live.centraldesktop.com" as your Server Address and type your Central Desktop username/password.
- Windows Vista - disable Aero Glass
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Quick Start Guides - PDF Format
Attendee Quick Start Guide
Host Quick Start Guide
Web Meeting Performance Guide
This question guide is intended for users who are experiencing performance problems with the Central Desktop Web Meeting functionality. If you do not know the answers to all the questions thats ok, but do your best to answer them.
- How many people were attending the web meeting?
- Were you the host or attendee?
- What operating system and version was the host on?
- What kind of internet connection was the host on? DSL? Cable? T1? etc...
- How big was the screen that was being shared?
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- single screen at 1024x768 or dual screens at 1680x1200 each, etc....
- Was the host sharing the entire desktop or just a single application?
- What was the color setting for the host? (low, high or true color)
- Were the attendees using the standard client or view only mode?
- If some attendees were using the view only mode what was the breakdown of users using standard client vs view only mode?
- What kind of internet connections were your attendees on? Broadband? Dialup?
